Client Agreement

Client Agreement Outline

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

Fees
Deposit

In addition to any session fees, a deposit of £30 is payable before your first appointment. This can be paid online via www.ladymindset.com and must be paid within 48 hours of booking your first appointment in order to confirm the booking.

Therapy Sessions
Hypnotherapy and talking therapy sessions are approximately 50 to 60 minutes unless otherwise stated. Self hypnosis and relaxation sessions are approximately 45 to 50 minutes.
Payment Methods
Payment is due at the end of each session unless otherwise agreed and may be made in cash, via credit or debit card, or a Paypal account. Cheques will not be accepted. In case of Project Confidence packages and the Mindfulness programme, this is payable prior to the start of the programme start, but a payment plan may be arranged in some circumstances.
Refunds

Between Session Contact
Any contact between sessions, will be by telephone, text, email or letter during office hours only (Monday to Friday, 9.00am to 5.00pm).
Appointment Punctuality
Please arrive promptly at your appointment time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however as the ability to do this will depend on bookings subsequent to your appointment, this cannot be guaranteed. If you are more than fifteen minutes late, this will count as a non-attendance.
Cancellations & Rescheduling
Confidentiality

Client information may be anonymised and used in case studies and marketing materials; this will not take place while a client is currently undergoing treatment, or has been a client of Lady Mindset within the last twelve months.

Supervision
As an Accredited Member of The General Hypnotherapy Register, I receive regular supervision in line with policy and guidance in order to maintain standards and promote best practice. Supervision sessions may involve discussing client case histories and/or details of sessions. Where this applies, your identity will not be disclosed and your confidentiality will be maintained at all times, except in the circumstances described in the confidentiality paragraph in this agreement.
Therapy Outcomes
The agreement to work on the issues presented by you, in no way implies or guarantees the resolution of your presenting issue(s). However, I will endeavour to use my best efforts and skills to work towards your therapeutic goal(s), and I respectfully request a similar level of involvement and commitment in return.
Behaviour & Standards
Other Treatment
If you are receiving care or treatment from any medical practitioner e.g. GP or hospital, you may be asked to seek their permission before any therapy sessions can commence. In the event that there is the possibility of you having an undiagnosed condition such as depression, it will be recommended prior to commencing therapy that you see a GP. I reserve the right to refuse treatment where this advice is not followed and proves detrimental to the client.